Last updated: April 1, 2026
At Ordegate, we are committed to ensuring every Merchant has a fair, transparent, and reliable experience. This Refund and Cancellation Policy outlines the circumstances under which Merchants may cancel their subscriptions, request refunds, and the procedures for resolving billing disputes.
Merchants may cancel their Ordegate Subscription at any time through one of the following methods:
Cancellation takes effect at the end of the current billing period. You retain full access to all paid features until that date. No further charges will be applied after cancellation is processed.
Upon cancellation taking effect:
You may deactivate individual Add-Ons without cancelling your entire Subscription. Navigate to Settings > Add-Ons in your Dashboard and toggle off the desired Add-On. The Add-On will remain active until the end of the current billing period. No partial refund will be issued for Add-Ons deactivated mid-cycle (unless covered by the refund scenarios in Section 2).
If you cancel your Subscription and wish to reactivate within the 30-day data retention period, log in to your Dashboard, navigate to Settings > Billing, select your desired plan, and provide a valid payment method. All your data will be restored immediately. After the 30-day retention period, reactivation requires creating a new account.
Ordegate Subscription fees are billed in advance on a monthly basis. Refunds are available under the following circumstances:
If the Ordegate Platform experiences unplanned downtime exceeding 48 consecutive hours that prevents you from accessing your Dashboard, managing orders, or operating your Storefront, you are eligible for a prorated refund for the downtime period. Contact support@ordegate.com within 7 days of the downtime incident. Scheduled maintenance communicated in advance does not qualify.
If you were charged incorrectly due to a system error (wrong plan tier, Add-Ons you did not activate, duplicate charges, charges after cancellation), Ordegate will issue a full refund of the overcharge. Report billing errors to support@ordegate.com as soon as you notice the discrepancy.
New Merchants who cancel within 14 days of their first paid Subscription are eligible for a full refund, provided the refund request is submitted within the 14-day window, the Merchant has not processed more than 50 orders during that period, and the Merchant has not violated the Terms and Conditions. This guarantee applies only to the first Subscription period.
If Ordegate removes or significantly degrades a core feature that was a primary reason for your Subscription (and the removal was not communicated with at least 30 days advance notice), you may be eligible for a refund for the affected period. Contact support@ordegate.com to discuss your situation.
Ordegate provides the technical infrastructure for Merchants to build storefronts and accept orders. Ordegate does not directly process refunds to end Customers. The order relationship is between the Merchant and the Customer, and the Merchant is solely responsible for managing Customer refunds through their connected payment gateway (PayPal, Paymob, or other integrated processor).
To request a refund or report a billing issue, contact us at support@ordegate.com with your account email, business name, a detailed description of the issue (including dates and amounts), and any relevant screenshots or documentation. Ordegate will acknowledge your request within 24 hours. Most claims are resolved within 5–7 business days. Complex cases may take up to 14 business days.
If you initiate a chargeback through your bank or payment provider before contacting Ordegate, Ordegate reserves the right to suspend your account pending investigation. We strongly encourage you to contact support@ordegate.com first to resolve any billing concerns. Our internal resolution process is typically faster and more favorable than the chargeback process.
Ordegate recognizes that unexpected events (natural disasters, government-imposed restrictions, serious illness of the sole business operator) may impact a Merchant's ability to continue using the Platform. Contact support@ordegate.com with documentation to request special consideration. Ordegate will review within 5–7 business days and may offer extended cancellation terms, billing pauses, or refunds at its discretion.
Ordegate may update this policy periodically. Significant changes will be communicated via email or Dashboard notification at least 14 days before taking effect.
Email: support@ordegate.com — Website: ordegate.com